Our commitments
Service is in our DNA. We are close to our clients; we are here when you need us, ready to help. The client relationship is at the heart of our charter.
That’s why we make four promises across all our services: reactivity, cost control, double quality control, and peace of mind.
With this winning combination, you can save valuable time and reduce stress, safe in the knowledge that our teams will carry out quality work in every intervention.
The result? You get to focus on high-value-added tasks.
Serge
Maintenance Manager/Celio
“
Thank you once again for monitoring this complex project.
Reactivity
For us, each service is more than a technical act. It is an opportunity to contribute to the safety and well-being of your staff and clients.
When you have a problem, you are not alone. We are here to reassure you, take charge of the situation and allow you to resume regular activity as quickly and calmly as possible.
- Emergency response within 4 hours
- 24/7 Service call-out
- Single point of contact
- Unique mail and phone number
Cost control
Whatever your requirements, you can expect quality service at a competitive price, delivered by a team of specialists in multi-technical maintenance.
- Competitive bidding with our contractors to present you with the best offer and guarantee an excellent return on investment
- Direct negotiations with our suppliers
- Unique rate across the French territory
- Flexibility: we can decide on a maximum intervention threshold if you wish. It means we would not need a quote for jobs below this threshold, thus saving valuable time
Double quality-control
- Rigorous check with the technician and site manager at the end of the intervention
- Marking system which grades the reactivity and quality of the performance
- Marks are available in real-time and accessible by the teams
- Billing only when you have approved the work
Our quality management is one of the things our clients appreciate the most.
It guarantees a high-quality service every time so that we can meet your expectations. You get to relax and enjoy complete peace of mind.
Peace of mind
- We take charge of the project and follow up until completion, per our agreed-upon specifications
- We respect each brand concept to maintain the image and appeal of your points of sale
- We track every transaction with Harmony, a computerised maintenance management system (CMMS). Harmony allows you to follow every intervention from the comfort of your dashboard
- All your documents and emails are saved in one place. You are more efficient and better organised than ever before!
- You get a comprehensive report with all the jobs completed
- You can organise your data according to the site, trade, period, and budget.